HP, Customer Portals, and the $350 Million Deal
With the spread of Internet authoring software, you don’t have to be a Fortune 1000 company to take full advantage of the Web, whether it’s creating customer portals for your largest accounts or subject based e-newsletters for different segments of your customer base. The trick is to understand your customers, how they do their jobs, and craft content that shows them how your products and services can help them be more productive.
TECH B2B took this approach when it provided content for Hewlett-Packard’s Customer Portal microsite project, which helped HP land a $350 million, multi-year service contract. TECH B2B looked at HP’s existing marketing materials on e-collaboration and supply chain management, researched the Nestle Corporation’s operations and major IT initiatives, and created ‘What If’ content that illustrated how real Nestle managers could use HP’s technology to improve operations